Terms & Conditions

1. Definitions

In these Terms and Conditions, "Merlion Arc" refers to Merlion Arc Pte. Ltd., incorporated in Singapore. "Services" refers to consulting, assessment, and training services offered by Merlion Arc. "Client" or "you" refers to the individual or organisation engaging our services or using this website. "Agreement" refers to these Terms together with any engagement letter. "Deliverable" refers to any written output produced as part of a service engagement.

2. Acceptance of Terms

By accessing this website or engaging our services, you confirm that you are at least 18 years of age, have legal capacity to enter binding agreements, and accept these Terms in full. If accepting on behalf of an organisation, you confirm you have authority to bind that organisation.

3. Service Description

Merlion Arc provides three principal consulting services: the Enterprise AI Landscape Review, the Workforce AI Capability Building programme, and the AI-Augmented Operations Design engagement. Service availability is subject to capacity and scheduling. We reserve the right to decline engagements where we determine we are not an appropriate fit for a client's requirements.

4. Engagement Terms

4.1 Commencement

An engagement commences upon execution of an engagement letter or written confirmation of scope, timeline, and fees by both parties. Verbal commitments do not constitute a binding agreement.

4.2 Scope Changes

Changes to agreed scope require written agreement and may affect timeline and fees. We will provide a revised estimate before proceeding with any out-of-scope work.

4.3 Client Obligations

The Client agrees to provide reasonable access to personnel, documentation, and systems necessary for completion of the engagement. Delays caused by failure to provide timely access may affect delivery timelines without reducing applicable fees.

5. Payment Terms

• Fees are denominated in Singapore Dollars (SGD) as stated on our website or in the engagement letter
• Standard terms: 50% on engagement commencement, 50% on delivery of the final Deliverable
• Invoices payable within 14 calendar days of issue
• Overdue amounts may attract interest at 1.5% per month from the due date

Cancellations and Refunds

Cancellations made more than 10 business days before the agreed start date will receive a full deposit refund. Cancellations within 10 business days forfeit the deposit. Fees for completed phases are non-refundable once an engagement has commenced. If Merlion Arc cannot commence a confirmed engagement due to our own capacity issues, any deposit paid will be refunded in full.

6. Acceptable Use

You agree not to use this website or our services to violate any applicable law or regulation, transmit unsolicited communications, attempt to gain unauthorised access to our systems, scrape or reproduce website content without written permission, or misrepresent your identity when engaging our services.

7. Intellectual Property

Merlion Arc retains ownership of all proprietary methodologies, frameworks, and training materials. Upon full payment of fees, the Client receives a non-exclusive, non-transferable licence to use Deliverables for internal business purposes only. Deliverables may not be reproduced, distributed, or commercialised without prior written consent from Merlion Arc.

8. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information shared during an engagement. A mutual non-disclosure agreement is signed before each engagement commences. Confidentiality obligations survive termination by three years. These obligations do not apply to publicly available information or disclosures required by law.

9. Data Protection

Both parties agree to comply with Singapore's Personal Data Protection Act 2012 in handling personal data shared during an engagement. For details of how Merlion Arc handles personal data, see our Privacy Policy.

10. Disclaimers

Our services are provided in good faith and to the best of our professional knowledge. We make no warranty that recommendations will produce specific business outcomes, that assessments will be exhaustive, or that training will produce any particular competency level in individual participants. Nothing in our services constitutes legal, regulatory, financial, or investment advice.

11. Limitation of Liability

To the maximum extent permitted by Singapore law, Merlion Arc's total liability arising from any engagement shall not exceed the total fees paid by the Client for that specific engagement. Merlion Arc shall not be liable for indirect, consequential, or special damages including loss of profits, loss of data, or business interruption.

12. Indemnification

The Client agrees to indemnify Merlion Arc, its directors, and employees from claims, losses, or expenses arising from the Client's misuse of Deliverables, breach of these Terms, or infringement of third-party rights through the Client's own actions.

13. Termination

Either party may terminate an engagement with written notice if the other party materially breaches the Agreement and fails to remedy the breach within 14 days. Fees for work completed to date are payable upon termination. Provisions relating to confidentiality, intellectual property, liability, and dispute resolution survive termination.

14. Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice. If negotiation fails, the parties may refer the matter to the Singapore Mediation Centre before commencing legal proceedings. These Terms are governed by the laws of Singapore, and the parties submit to the non-exclusive jurisdiction of the Singapore courts.

15. General Provisions

• These Terms constitute the entire agreement between the parties and supersede all prior discussions
• If any provision is found unenforceable, the remaining provisions continue in full force
• Failure to enforce any provision does not waive the right to enforce it subsequently
• The Client may not assign rights or obligations without prior written consent from Merlion Arc

16. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated on our website and the "Last Updated" date will be revised. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

17. Contact

For legal enquiries: [email protected]

Merlion Arc Pte. Ltd., 80 Robinson Road, #17-02, Singapore 068898