Our Services
Three Services.
One Direction.
Each Merlion Arc service is designed to produce a specific outcome within a defined timeframe. You choose the engagement that matches where your organisation is today — and what it is ready to undertake.
Back to HomeOur Methodology
How We Approach Every Engagement
Every Merlion Arc engagement follows a consistent structure — one that prioritises understanding before action. We begin by listening to what an organisation already knows about itself, then layer in our own assessment, and only then move into design or delivery.
This sequence is deliberate. It means our recommendations are grounded in your reality rather than shaped by a generic AI playbook. It also means we can be honest about what is and is not feasible given your current state — something many providers avoid.
01
Listen
Stakeholder interviews, surveys, and documentation review to understand the organisation from the inside
02
Design
Recommendations, training modules, or operational blueprints shaped by what the listening phase reveals
03
Deliver
Structured delivery with milestone reviews and a written output your team can use independently
Service 01
Enterprise AI Landscape Review
A systematic assessment that charts the current state of AI readiness within your organisation. The review covers technology infrastructure, data maturity, team competencies, and cultural openness to change. Conducted over three to five weeks, it involves interviews with key stakeholders, surveys across departments, and a thorough audit of existing digital tools. The final deliverable is a detailed landscape report with a phased recommendation framework. Designed for senior leadership and transformation teams who appreciate a clear, honest picture before committing resources.
What's Included
- Stakeholder interviews (senior leadership, department heads)
- Cross-department AI readiness survey
- Existing technology and data systems audit
- Team competency mapping
- Phased recommendation framework with prioritisation guidance
- Written landscape report (final deliverable)
Process
Project setup, stakeholder scheduling, survey distribution
Interviews, survey analysis, technology and data audit
Report drafting, internal review, client presentation and handover
S$420
Fixed fee, single engagement
3–5 Weeks
Typical duration
Best suited for: organisations preparing for AI investment, leadership teams requiring a clear picture before committing resources, or businesses that have started AI initiatives without a coherent framework.
Enquire About This Service
S$700
Fixed fee, single cohort
8–12 Weeks
Programme duration
Best suited for: organisations looking to raise baseline AI literacy across departments, HR and L&D teams building structured capability development plans, or businesses that have identified skill gaps from an AI readiness review.
Enquire About This ServiceService 02
Workforce AI Capability Building
A modular training initiative structured to develop AI competency across multiple organisational layers. Core modules address AI fundamentals, data interpretation, tool-specific training, and ethical usage frameworks. Advanced electives cover topics such as prompt design, model evaluation, and workflow automation. The programme runs eight to twelve weeks with a mix of instructor-led sessions and collaborative project work. Progress is tracked through skills assessments, and each participant receives a personalised development summary.
Curriculum Modules
Core
AI Fundamentals
How AI works, what it can and cannot do, and how to evaluate claims about AI capabilities
Core
Data Interpretation
Reading outputs from AI tools critically and understanding the role of data quality
Core
Ethical Use Frameworks
Responsible AI use, bias awareness, and governance considerations in your sector
Elective
Prompt Design
Crafting effective inputs for language model tools used in your operational context
Elective
Model Evaluation
How to assess AI tools for fit, reliability, and risk before adoption
Elective
Workflow Automation
Practical approaches to automating repetitive tasks using available AI tools
Service 03
AI-Augmented Operations Design
A hands-on consulting engagement focused on embedding AI capabilities into your core business operations. The process begins with workflow documentation and pain-point identification, moves through solution design and vendor evaluation, and concludes with pilot implementation and performance measurement. Typical project duration is ten to sixteen weeks depending on scope. Areas of focus often include document analysis, scheduling optimisation, anomaly detection, and communication automation.
Engagement Phases
Workflow Documentation
Map existing processes, identify pain points, and prioritise areas where AI augmentation is most likely to produce a measurable improvement.
Solution Design & Vendor Evaluation
Design AI-augmented workflows and evaluate available tools against your infrastructure, budget, and risk tolerance. Recommendations are vendor-neutral.
Pilot Implementation
Run a contained pilot in a defined area of the business with agreed success metrics established at the outset.
Performance Review & Handover
Assess pilot performance against benchmarks and produce a documented operational design your internal team can take forward independently.
S$940
Fixed fee, defined scope
10–16 Weeks
Typical duration
Best suited for: operations and IT teams seeking a pragmatic, phased approach to AI integration; organisations that have completed an AI readiness review and are ready to move into implementation.
Enquire About This ServiceChoosing the Right Service
Which Engagement Fits Your Stage?
This comparison is intended to help you self-select. If you are unsure, the AI Landscape Review is often the natural starting point.
| Feature / Context | Landscape Review |
Capability Building |
Operations Design |
|---|---|---|---|
| You are new to structured AI adoption | |||
| You want to upskill employees across departments | |||
| You have specific operational pain points to address | |||
| Produces a written deliverable | |||
| Includes technology recommendations | |||
| Includes individual progress tracking | |||
| Includes pilot implementation |
Shared Across All Services
Professional Standards
Confidentiality
Mutual NDAs before any engagement begins. Data and findings remain strictly internal to the project.
PDPA Compliance
All personal data handling aligns with Singapore's Personal Data Protection Act throughout and after each engagement.
Ethical AI
Responsible AI principles and governance considerations are embedded in every service — not optional extras.
Written Outcomes
Every engagement closes with a document your team can act on independently — without ongoing reliance on our involvement.
Progress Visibility
Milestone reviews and written updates throughout each project so leadership teams are never left waiting for news.
Senior-Led
The practitioners who scoped your engagement are the ones who lead it. No handoffs to junior team members mid-project.
Next Step
Not Sure Which Service Fits?
We are happy to have a short conversation before you commit to anything. Tell us a bit about your organisation and where you are in your AI journey — we will give you an honest view on which engagement makes most sense.
Request a Consultation